THE HORSEBOX SPA

Last updated: March 2026

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By making a booking with The Horsebox Spa Ltd, you confirm that you have read, understood and agreed to these Terms of Service. Please check this page regularly as terms are subject to change.

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1. SCOPE OF SERVICE

The Horsebox Spa provides mobile wellbeing treatment services. Our services include sheath cleaning, mare hygiene, equine dry salt therapy, horse weighing and body condition scoring, weight consultations, Ride-A-Weigh, Drive-A-Weigh, and wellbeing consultations.

We do not diagnose, advise on or treat medical conditions. If you have any health concerns about your horse, please consult your vet.

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2. BOOKING

All bookings, changes and cancellations must be made online. Please do not send direct messages unless your appointment time has already been issued.

Please double-check your booking confirmation email carefully. Common errors include entering your home postcode instead of your yard postcode, selecting the wrong date, or booking the wrong zone.

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3. YARD MANAGER'S CONSENT

Service is subject to prior consent from the yard manager or landowner. It is your responsibility to obtain this consent before booking.

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4. ACCESS REQUIREMENTS

You are responsible for ensuring we have:

• Safe and adequate vehicle access to the yard

• Access to mains electricity (for salt therapy treatment only)

For safety reasons, children and dogs are not permitted in the working area during treatment. Only Allie and the horse's handler may be present during treatment.

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5. OUT OF ZONE CALL OUT CHARGE

£50

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6. MINIMUM TREATMENT SPEND

• Area Day: £35 minimum per yard visit

• Private Yard Day: £300 minimum

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7. YARD ORGANISER DISCOUNTS

Discounts are based on the number of horses booked from the same yard on the same day:

• 8 or more horses: 50% off one treatment for the yard organiser's horse

• 10 or more horses: one treatment FREE for the yard organiser's horse (up to £35 in value)

• £400 or more total yard spend: 10% off all treatments

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8. CANCELLATION & RESCHEDULING POLICY

We understand that circumstances change. Our cancellation tiers are as follows:

 

Tier 1

Cancellation before route planning closes (Sunday 6pm of the week before your appointment)

No charge. Please cancel online as early as possible so your slot can be offered to someone else.

 

Tier 2

Cancellation after routes are planned, but more than 48 hours before your appointment

No charge, however we ask that you make every effort to give us as much notice as possible. Route replanning takes significant time and affects other customers' appointment times.

 

Tier 3

No show or cancellation within 48 hours of your appointment

A late cancellation fee applies:

• Within 48 hours: 100% of your total treatment cost

Bank details for fee payment will be provided.

 

Tier 4

Welfare and compassionate cancellations

 

No cancellation fee will ever be charged where cancellation is due to:

• Close family bereavement

• Horse PTS

• Biosecurity lockdown at the yard

• Veterinary emergency

 

9. BOOKING, UPDATES TO BOOKS AND CANCELLATION DEADLINES

All changes and cancellations must be submitted online before 6pm on the Sunday of the week before your appointment. This is when routes are planned.

After routes are planned and appointment times have been issued, our late cancellation terms apply.

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10. PAYMENT

We accept cash and card only.

Strictly no bank transfers due to the time costs of administering and chasing payments.

Payment is due at the conclusion of your appointment.

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11. ADVERSE WEATHER

For health and safety reasons, appointments may be cancelled or rescheduled at short notice where weather conditions are unsuitable for working safely outdoors or operating electrical equipment. This includes heavy rainfall, lightning, high winds and gusts, assessed at our discretion on a case-by-case basis. We will contact you as soon as possible in this event.

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12. DISEASE & BIOSECURITY

You must inform us in advance of your appointment if your horse or any horse at the yard has, or is suspected of having, a contagious disease, fungal, skin or parasitic condition (including lice or mites). We reserve the right to cancel or reschedule without charge in these circumstances.

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13. COMMUNICATION

We do not take calls while driving or with clients. Please send a text to 07830 904854 or email allie@thehorseboxspa.co.uk and we will respond at the earliest opportunity.

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14. LIABILITY

The Horsebox Spa takes all reasonable care in providing its services. We are fully insured. We do not accept liability for incidents caused by a horse's behaviour, inadequate handling, or failure to disclose relevant health or temperament information prior to the appointment.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

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15. GOVERNING LAW

These Terms of Service are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

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16. CHANGES TO THESE TERMS

We reserve the right to update these Terms at any time. Continued use of our services constitutes acceptance of the current Terms. We will flag material changes on our website.

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