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THE BOOKING PROCESS

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All new bookings, changes to bookings and cancellations must be made online

(no direct messages please unless your appointment has already been issued)

Changes | cancellations must be made by 6pm on the Sunday before your appointment

- so before we plan routes.  (dont worry - I'll send you a reminder)

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Please double check your booking receipt email. Common mistakes include:

home instead of yard postcode | incorrect date | wrong zone

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STEP 1

BOOK | CHANGE | CANCEL ONLINE

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CHECK AUTO REPLY

Booking Receipt

STEP 2

REMINDER EMAIL

Check booking details are still correct including you availability

and the final number of treatments

STEP 3

DEADLINE TO CHANGE OR CANCEL BOOKING

 

6PM on the Sunday before your appointment

 

STEP 4

APPOINTMENTS ISSUED

 

8PM on the Monday before your appointment

Please note, Terms of Service apply after appointments have been issued

STEP 5

APPOINTMENT DAY

 

We look forward to meeting you and your horse

Mobile equine therapy & wellness services across Kent, Sussex and Surrey

© 2026 The Horsebox Spa Ltd.  All rights reserved.

WhatsApp 07946 716189

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