07830 904854

Ticehurst, East Sussex

The Horsebox Spa is a trading name for The Horsebox Spa Ltd, registered in England and Wales with company number 11294696, VAT number 305589296
Copyright © 2018 The Horsebox Spa, 6 Dale Hil, Ticehurst, East Sussex, TN5 7DG

FAQ

 

CAN YOU SPA MY HORSE IF I DON'T HAVE ELECTRICITY?

Yes. Our mobile spa studio can operate off grid.  We have a generator that we can use but there is a surcharge of £3 per 30 mins for its use.  Not all spas require electricity (solarium and wash-down heaters only).

CAN YOU SPA MY HORSE IF I DON'T HAVE MAINS WATER?

We arrive at all appointments with 160 litres of water on board.  This is sufficient to bath one horse in the summer but not for the full winter deluxe bath (1 to 1.5hrs) that we offer. Therefore, service is dependent on mains water being available.  We will use the water in out tanks first before moving onto the yard supply

WHY DO YOU NEED MY YARD MANAGERS CONSENT?

Service is subject to Yard Managers consent which must be obtained in at the point of booking.  Consent is required as we will need to use yard facilities such as water and electricity.  As the bill payer, its only right that we have their agreement for this.  The booking may also clash with a day that the farrier or large hay delivery is scheduled.  By being aware of when we will be onsite ensures minimal inconvenience for the other liveries.

As a thank you for allowing us to use yard facilities (water and electricity) we offer the yard managers horse complimentary spa treatments.  (excludes baths and clipping).  Typically, it is a Mini Hot Spa worth £45 (solarium, Massage pad, Rug Warming and Weighing by Weighbridge).  This must be redeemed on the day of the yard appointment.

OTHER LIVERIES ON MY YARD ARE INTERESTED.  HOW MANY HORSES CAN YOU SPA A DAY?

In winter when days are short, no more than 3 to 4 depending on the services booked.  We generally don’t bath past 3pm unless the horse is fully or mostly clipped so they are dry before being stabled / turned out for the night.
In the Spring / Summer we can work from dawn till dusk.  For large yard clinics our mobile spa studio has living accommodation so we can even stay overnight and resume appointments the next morning.

HOW LONG WILL IT TAKE MY HORSE TO DRY IN THE WINTER AFTER A BATH?

Due to how long it takes the average unclipped horse to dry in winter (up to 5hrs), we will no longer be offering the bath only option to horses that are unclipped or mostly unclipped. You are welcome though to opt for our bath and solarium package to aid drying time

HOW SHOULD I CARE FOR MY HORSE AFTER THEIR BATH SPA?

We can keep your horse warm during their spa but we ask that you provide a warm cooler and /or stable rug to help keep your horse warm whilst they dry off after their spa.   Rug(s) must not not be the rug the horse is stabled or turned out in at night as it will still be damp.  We don't recommend fleece rugs as they don’t allow horses to dry underneath, nor in our opinion do they offer adequate warmth in the winter

THE SPA PACKAGES HAVE A PRICE RANGE.  WHAT WILL MY HORSE COST?

Horses that take longer to bath will be at the higher end of the range.  Typically horse who are mostly grey, have winter coats and mostly unclipped, have feathers.


Go to 'Book a Spa' page on our website and complete the online 'Quote' form.  We will provide you with a quote once we know  details of yard facilities, your horse and yard location

THE SPA TREATMENT I WANT COSTS LESS THAN THE MINIMUM CALL OUT

Min call out is per location.  If there are other liveries on your yard, why not make a day of it and turn it into a yard clinic?

We have a minimum call out to cover the time it takes us to travel to your yard, the hour it takes to set up and pack the spa away. 

Behind the scenes our biosecurity and parasitic control processes takes a min of 4-5 hours after every yard visit! It doesn’t matter If we Bath one horse or 6, the process and time it takes us is the same. But we do it because we will never take a risk with your horses health. Our min call out is in place that just allows us to cover these costs.

WHAT IS YOUR MINIMUM CALL OUT?

  0 - 15 miles | £40 (weigh, clipping and massage pad )

  0 - 30 miles | £100

31 - 40 miles | £120

41 - 50 miles | £140

51 - 60 miles | £160

61 - 75 miles | £180

HOW IS TRAVEL CALCULATED?

Our travel zone is 75 miles from TN5 7DG.  No travel costs apply within 5 miles of Ticehurst, East Sussex (TN5 7DG).  Thereafter £1.00 per mile applies (one way).   Travel Charges are split equally among number of clients per location.  If we incur toll charges (i.e. Dartford Crossing), this is added to the travel charge.  We will take the sat nav quickest route even if it is the longest mileage

DOES TRAVEL CHARGE CONTRIBUTE TOWARDS THE MINIMUM ALL OUT?

No.  The travel charge is completely separate to min call out.  Min call out applies to spa services only.